Tienda Moda Chile Mall CasaCostanera


CasaKiro Jewelry

Vania Ruiz Villarroel


The company to which the terms expressed below adhere belong to Vania Ruiz Villarroel Rut 13.227.271-9, hereinafter "CasaKiro" or "the company", which is legally represented by Vania Ruiz Villarroel  ID 13.227.271-9.

You can download the Terms and Conditions

FIRST: Generalities.

This document regulates the terms and conditions under which you have the right to access and use this website, owned by CasaKiro , which consists of a sales platform (e-commerce) whose web domain is in where the Online Store is located, a platform through which you can buy jewelry, crafts and accessories.

We recommend that when making a purchase you read these Conditions carefully and print or save a copy of them.

These Terms and Conditions will be applied and will be understood to be incorporated into each of the purchase contracts that you enter into with CasaKiro through a purchase through the website, in a store, or any other platform or digital media.

The acts and contracts that are entered into with the company and that give rise to the application of these Terms and Conditions, are governed and subject to the laws of the Republic of Chile, in particular Law No. 19,496 on Protection of Rights of Consumers, LAW No. 21,398 on Measures to encourage the protection of consumer rights and the Interpretative Circular on Good Practices in Electronic Commerce.

By virtue of the foregoing, it is that the company will strictly apply all the rights, guarantees that correspond, recognized in favor of consumers in Law 19,496.


CasaKiro may modify the General Terms and Conditions at any time by making the modified terms public on the Site.


SECOND: Freedom of navigation and acceptance of terms and conditions.

The mere visit of this site does not impose any type of obligation for the user, unless the user unequivocally expresses, through positive acts, his willingness to contract with the company to acquire goods, in the manner indicated in these terms and conditions.

When making the purchase of any of the products, we will request that you accept the terms and conditions that are expressed. Granting your consent in the purchase policies, changes and returns, data use, among others.


THIRD: Communications.

For the communication of any presentation, query or claim regarding the use of this site, or the purchases made on it, the email address is designated as the official reception channel for any presentation, query, claim or other. contacto@casakiro,cl. However, the communication channels of social networks (instagram, facebook) and WhatsApp, although they are official contact channels of our company, we request that you make any request or query by the indicated email.

FOURTH: How to contract

To make purchases or hire services on this site, you must follow the steps below by clicking on the corresponding field:

  1. - To start the contracting process, you must confirm that you have read and accepted these Terms and Conditions.
  2. - Select the product or service that interests you and add it to your "shopping cart".
  3. Enter contact email
  4. Select the type of dispatch and delivery among the alternatives available on the site, if there are no alternatives available, follow the delivery instructions as indicated on the site.
  5. Select the payment method.
  6. Once the order is made, it will be displayed on the screen: This information must appear before selecting the payment method and it is how it works in most sites. to. a description of the contracted product or service. b. Price. c. indication of shipping cost if applicable. d. payment method. and. Total value of the transaction. F. other conditions of the order. g. Possibility to print and store the order. h. also a unique number of the order, with which you can track it online.
  7. Sending the information to the registered email.
  8. The order will then automatically go through an identity confirmation process, always protecting the security and privacy of the user and the contracting process, availability, validity and quota of the payment method that has been selected.
  9. Once the above is fulfilled, the contract is perfected by making the charge in the selected means of payment, the proof of purchase will be sent with the corresponding ticket in electronic format and the product will be dispatched, according to the delivery method that had been selected.
  10. The buyer will not be affected in his rights nor will he be charged, without his identity being confirmed.


FIFTH: Means of Payment

Unless a different means is indicated for specific cases or offers, the products and services reported on this site can only be paid for through:

  1. Visa, Mastercard, Dinners Club International or American Express bank credit card, issued in Chile or abroad, provided they maintain a valid contact for this purpose with CasaKiro.
  2. Bank debit cards included in the Redcompra system, issued in Chile by national banks that maintain a valid contract for such purposes with CasaKiro.
  3. - Electronic Transfer, where the value of the order can be transferred to the following account: Vania Ruiz Villarroel. ID 13.227.271-9. Banco de Chile, checking account 1480823806 mail Payment with debit cards will be made through WebPay, which is an electronic payment system that automatically charges the user's bank account. Users declare that they understand that these means of payment or payment portals belong to third-party companies that provide these services, independent and not linked to CasaKiro, so that the continuity of their provision of services over time, as well as the correct functioning of their online payment tools and buttons, will be the sole responsibility of the companies that provide these services and in no case of CasaKiro.


SIXTH: Rights and Guarantees

Changes and returns If the purchased product does not satisfy you, it can be exchanged or returned without problems up to 10 days after the date it was received, at any branch of the company, or if it was dispatched, it must be returned to the same place of office, paying only the value of the transport that will be the same value as the office. To be able to make an exchange or return it is necessary that the product is unused, with all its accessories, original packaging. In addition, considering the nature of the products, the jewelry must not have been used. For exchange or return, the bill, dispatch guide, exchange ticket, or other proof of purchase must be presented.

This guarantee does not apply to products made to order or made to measure. In the case of products that are reported as used, open, second selection or with some deficiency, which are purchased having reported this situation on the site and with a reduced price, the change or refund will not be applicable.

Our manufacturing processes are handmade. Each product is handmade, with its own design and production, so there are always differences between our products.

In the event of a refund, the company will make a credit in the means of payment that has been used in a period not exceeding 72 hours after the refund has been accepted, an issue that will be informed through the email that has been registered.

Right of Withdrawal The user will have a period of 10 days to terminate the contract entered into electronically from the time they receive the product or from the time they contract the service, before it is provided. To exercise this right, you must use the same means that you used to enter into the contract and provided that CasaKiro has sent you communication that the contract has been perfected, a full copy, clear, understandable and unequivocal access to the general conditions of the same and the possibility of storing them or print them. If CasaKirol has not complied with the sending of the aforementioned written communication, the term will be extended to 90 days. This right may not be exercised when the good, subject of the contract, has deteriorated due to an act attributable to the consumer.

If the good or service was obtained by means of a credit, this is without effect but the interests are charged to the consumer when it has been granted by a third party. CasaKiro will have the obligation to return the sums paid, without retention of expenses, and as soon as possible and, in any case, before 45 days from the communication of the retraction. In the case of services, the return will only include those amounts paid that do not correspond to services already provided on the date of the withdrawal.

You must return the packaging elements, user manuals, boxes, protection elements and any other element that came with the good in good condition.

Legal Guarantees In case the product does not have the informed technical characteristics, if it is damaged or incomplete, it can be changed immediately.

If it presents faults or defects within the 6 months following the date it was received, you can choose between its free repair, or prior restitution, its exchange or the return of the amount paid, provided that the product has not deteriorated due to an act attributable to the consumer. It can be delivered directly to the shipping address.

If the product has a manufacturer's guarantee, the term of this guarantee will apply, if this term is longer. However, if the product is perishable or is naturally intended to be used or consumed in a short period, the return period will be that printed on the product or its packaging or, failing that, it will be 7 days.

All these terms will be suspended for the time that the good is being repaired in exercise of the guarantee, and until the repair is completed. It will be considered as failure or defect:

  1. Products subject to mandatory safety or quality standards that do not meet specifications
  2. If the materials, parts, pieces, elements, substances or ingredients that constitute or integrate the products do not correspond to the specifications that they hold or to the mentions of the labeling.
  3. Products that due to deficiencies in manufacturing, processing, materials, parts, pieces, elements, substances, ingredients, structure, quality or sanitary conditions, as the case may be, are not entirely suitable for the use or consumption for which they are intended or for which the supplier would have pointed out in their advertising.
  4. If the supplier and consumer have agreed that the contracted products must meet certain specifications and this does not occur.
  5. If after the first time the guarantee has been made effective and the corresponding technical service has been provided, the deficiencies that make the good unfit for the use or consumption referred to in numeral 3 persist. This right will subsist in the event of a deficiency to the one that was the object of the technical service, or it reappears.
  6. If the object of the contract has hidden effects or defects that make it impossible to use it for which it is normally intended.
  7. The details of the shipping, warranty and after-sales policies are published in the following link:

SEVENTH: Delivery of Products

Dispatch of Products The conditions of dispatch and delivery of the purchased products may be chosen from among the options offered on the site, which in this case is dispatch to the customer's address. For returns due to changes, guarantees or requests, the product must be sent to our warehouse.


EIGHTH: Responsibility

In no case will CasaKiro be responsible for:

  1. The improper use that Users or visitors of The Site may make of the materials displayed, of industrial property rights and intellectual property rights.
  2. Damages or eventual damages that may be caused to Buyers and/or Users due to the operation of the search tools and errors generated by the technical elements of The Site or search engine.
  3. Contents of the pages that Buyers or Users can access with or without authorization from CasaKiro.
  4. The access of minors or people without capacity, under the terms of the corresponding legislation, to the contents adhering to the contractual relationship that arises from The Site.
  5. Loss, misuse or unauthorized use of your validation code, either by the User and/or buyer Buyers, or by third parties, after making the purchase in the manner expressed in the Terms and Conditions. Likewise, the parties acknowledge and record that the computer platform provided by CasaKiro is not infallible, and therefore, during the term of this Contract, circumstances beyond the control of CasaKiro may occur, which imply that the Site or the computer platform are not are operational for a certain period of time.
  6. CasaKiro information or its services found on sites other than In such cases, CasaKiro will try to restore the Site and the computer system as quickly as possible, without any type of responsibility being imputed for this. CasaKiro does not guarantee the availability and continuity of the operation of The Site nor that at any time and time, Users can access the promotions and Offers of The Site. CasaKiro is not responsible for viruses or other elements in electronic documents stored in Users' computer systems. CasaKiro will not be liable for damages caused to the Client, arising from the inappropriate use of the technologies made available to the latter, whatever the way in which these technologies are improperly used. CasaKiro will not be liable for damages caused to The Site by improper use and in bad faith by Users and/or Buyers. However, in the event of a double payment by a User or Buyer on The Site, CasaKiro will return the amount of the overpayment, within 3 days following receipt of the respective written claim of the User or Buyer, in which they are attached the originals of the vouchers of the additional payment to what was acquired. In Login, registration and communication with means of payment companies, CasaKiro uses digital security certificates (SSL), in order to encrypt communication. CasaKirol does not manipulate or store financial data of its clients. In any case, CasaKiro's contractual, non-contractual or legal responsibility with the Users, Buyers or visitors of The Site will not exceed the price actually paid by the Buyer in consideration for the product or service, without prejudice to what is determined by the Courts of Justice.


NINTH: Data Security and Secret Key

Responsibility of Users regarding the information registered on the site CasaKiro will adopt the necessary and prudent measures to safeguard the security of the data and secret password, such as information encryption systems, security certificates or others that the company deems appropriate.

In the event of detecting changes in the information that you have registered on the site, or, in the event of any irregularity in the transactions related to your identification or that of the means of payment, or simply as a measure to protect your identity, our executives may contact you by by telephone or email, in order to corroborate your data and try to avoid possible fraud.

In case of not being able to establish contact within a period of 72 hours, for your own safety, your purchase order made on our site cannot be confirmed. We will inform you by phone or by email that your order has been canceled due to not being able to confirm your identity or the means of payment offered. In addition, the receipts of the steps taken to contact you and confirm the operation will be available at our offices for 30 days, so that you can confirm the purchase order.

Any query can be made to However, Users and/or Buyers are exclusively responsible for the loss, misuse or unauthorized use of the validation code, either by themselves or by third parties, after made the purchase in the manner expressed in the Terms and Conditions.

Personal data: Users and/or Buyers guarantee that the information they provide for the conclusion of the contract is true, complete, accurate and up-to-date. In accordance with Law 19,628, the personal data provided on the Website will become part of a CasaKiro database and will be used solely and exclusively for the purposes that motivated its delivery and especially for communication in general between the company and its customers, validate the purchase data, finalize the delivery and answer their questions.

The data will not be communicated to other companies without the express authorization of its owner nor will it be transferred internationally. CasaKiro never requests personal or financial data via email CasaKiro presumes that the data has been incorporated by its owner or by a person authorized by it, as well as that it is correct and exact.

The Users and/or Buyers with the acceptance of these Terms and Conditions state that the personal data that they provide through the online forms on the CasaKiro website can be used for subsequent Offers and different from those offered on The Site. .

Notwithstanding the foregoing, CasaKiro guarantees users the free exercise of their rights to information, modification, cancellation and blocking of their personal data established in Law 19,628. Therefore, buyers may make requests that are related to said rights, and within a maximum period of two calendar days, CasaKiro must respond and effectively implement this request.

Electronic Documents: The user, in his capacity as manual receiver of electronic documents, in accordance with Exempt Resolution No. 11 of February 14, 2003 of the Internal Revenue Service (which established the procedure so that taxpayers authorized to issue electronic documents can also send them by these means to manual receivers), declares and accepts the following: By approving these terms and conditions, the user authorizes the company CasaKiro Y RUT 13.227.271-9, so that the corresponding tax document of this transaction is delivered to him electronically or manually. Likewise, it authorizes the notice of publication of the tax document to be sent by email. In accordance with the indicated regulations, and in the event that the user requires it to support the accounting information, he assumes the following obligations in relation to said tax documents:

  1. Print the documents received electronically, for each tax period, immediately upon receipt from the issuer.;
  2. Print the document in the size and shape that was generated;
  3. Use original type white paper with a minimum size of 21.5 cm x 14 cm (1/2 letter) and a maximum size of 21.5 x 33 cm (official);
  4. Print in a quality that ensures the permanence of the legibility of the document for a minimum period of six years, as established by current legislation on the matter. This printing will be made using laser or inkjet printing, unless a different authorization or standard is established in this regard.



CasaKiro will not modify the conditions under which it has contracted with consumers on this site. While they appear on this site, the prices reported will be available to the user, even if they are not the same as those offered in other CasaKiro sales channels, such as physical stores, catalogs, television, radio, or others.

If, once a product has been entered into the shopping cart, the delivery or dispatch address is changed to a different city, the total price of the product will change according to the shipping costs to the new registered city. Any change in the information published on this site, including those referring to merchandise, services, prices, stocks and conditions, promotions and offers, will take place before receiving a purchase order and will only refer to future operations, without affecting, in case any, rights acquired by consumers.

The promotions offered on the site will not necessarily be the same as those offered by CasaKiro through other sales channels such as Distributors. In promotions that consist of the free or discounted delivery of a product for the purchase of another, the dispatch of the good that is delivered free or at a discounted price will be made in the same place to which the purchased product is dispatched, unless the purchaser requests , when accepting the offer, that the products are sent to different addresses, in which case you must pay the value of the dispatch of both products.

It will not be possible to participate in these promotions without jointly acquiring all the products included in them.


ELEVENTH: Intellectual Property

All contents included in this site, such as texts, graphic material, logos, button icons, source codes, images, audio clips, digital downloads and data compilations, are the property of CasaKiro or its content providers, and are protected by Chilean and international laws on intellectual property. The graphic materials, logos, page headers, advertising phrases, button icons, written texts and names of services included in this site are trademarks, creations or commercial images owned by CasaKiro in Chile and in other countries. Said trademarks, creations and commercial images may not be used in relation to any product or service that may cause confusion among customers and in any way that discredits or discredits CasaKiro.

Other trademarks not owned by CasaKiro that appear on this site belong to their respective owners. All rights not expressly granted in these Terms and Conditions are reserved by CasaKiro or its assignees, suppliers, publishers, rights holders or other content providers.

No product, image, or sound may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose, in whole or in part, without CasaKiro's prior written consent. You may not frame or utilize framing techniques to enclose any CasaKiro trademark, logo, or other proprietary or proprietary information (including images, text, page layout, or form) without our prior written consent.

You may also not use meta tags or any other “hidden text” using CasaKiro's name or trademarks without prior written permission from CasaKiro. Misuse of this site or these trademarks, licenses or patents is prohibited.

The foregoing, without prejudice to the exceptions expressly indicated in the law. CasaKiro respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes a violation of intellectual property rights, please contact us at


TWELFTH: Applicable legislation and competition

These terms and conditions are governed by the laws of the Republic of Chile. Any controversy or conflict derived from the use of the CasaKiro website, its Terms and Conditions and Privacy Policies, their validity, interpretation, scope or compliance, will be subject to the applicable laws of the Republic of Chile.






Términos & Condiciones

CasaKiro comercializa los productos a la venta en el sitio web bajo los siguientes Términos y Condiciones. Por favor, lee estos Términos y Condiciones, así como nuestras Políticas de Privacidad y Cookies, cuidadosamente antes de utilizar nuestro sitio web o realizar pedidos.

Los Términos y Condiciones se aplican a cualquier sitio web dentro de y a cualquier producto que compres en ellos, independientemente de cómo accedas al sitio web, incluyendo cualquier tecnología o dispositivo donde nuestro sitio web esté disponible para ti en casa, en movimiento o en la tienda. Puedes descargarlos en nuestro menú de AYUDA a pie de página